Frequently asked questions

Who are we?

At meso international GmbH we not only develop certified software for health care – we are also enthusiastic bike riders! Based in Germany, all software and hardware including the BikeLogger is designed and produced on site of our office in Mittweida, Saxony.

Where can I buy the BikeLogger?

Order the BikeLogger at Amazon – or simply ask your local dealer.

Which iOS-devices are supported?

All devices supporting Bluetooth® 4.0: iPhone 4S, iPhone 5, iPod 5G, iPad mini, iPad 3, iPad 4 and newer.

Which Android-Devices are supported?

Following smartphone with Bluetooth® 4.0 hardware are supported:

  • Devices with Android 4.3 and higher, e.g. Google Nexus 4, Google Nexus 7 (2013), HTC One
  • Devices of Samsung with Android 4.2.2 and higher, e.g. Samsung Galaxy S4, Samsung Galaxy S4 mini, Samsung Galaxy 2 Plus, Samsung Galaxy Note 8, Samsung Galaxy S3

Special case: Bluetooth 4.0 is disabled on Samsung Galaxy Nexus and Google Nexus 7 (2012). You can enable that feature with some knowledge of mobile handsets.

Do I need a special hub dynamo?

No. The BikeLogger measures speed and cadence with any hub dynamo.

How can I use the BikeLogger with other apps?

The BikeLogger uses the standardized Bluetooth® profile “Cycling Speed and Cadence” (CSCP) to transmit speed and cadence. Your chosen app should accommodate for this setting, however you can only view logged trips or calibrate the BikeLogger with our app.

Which apps support the BikeLogger?

We have successfully tested the following third-party apps with the BikeLogger:

Your app is not in this list or do you need support as developer? Just write us.

What does „virtual circumference“ mean?

A measurement of your bicycle’s wheel circumference is used to calculate speed. Because the BikeLogger measures speed with far greater precision than regular speedometers, it requires use of a much greater wheel diameter internally. Set this “virtual diameter” in your chosen cycling app, when using different apps.

Starting with firmware version “1.2.72-20130517-432″ and calibration with iOS app in version 1.2.1, this special treatment is no more necessary. Use the actual wheel circumference then in other biking apps that use BikeLogger as sensor.

How many rides can the BikeLogger record?

The BikeLogger can record rides up to 306,783 km with 28″ bicycles and
245,426 km with 20″ bicycles. The history deletes itself in stages after
reaching a maximum mileage, which is located at 34,920 km at an average
speed of 15 km/h.

Your question isn’t anwered here?

Don’t hesitate to contact us.